Delivery

1. Where we deliver

We deliver anywhere in South Africa. We do not ship internationally at this stage.

We deliver to street addresses and to workplaces. [CONFIRM WHETHER YOU WILL DELIVER TO PO BOXES OR PICKUP POINTS]

2. What it costs

• Orders over R800: free delivery
• Orders under R800: R60

The exact delivery charge is always shown at checkout before you pay, so there are never surprise costs.

3. When your order ships

Orders ship within 1 to 5 business days of payment clearing.

Once it has shipped, how long it takes to arrive is up to the courier and depends on where in the country you are, so we do not quote an expected delivery date.

We send you tracking details by email as soon as your order is on its way, so you can follow it yourself.

If your order is going to be significantly delayed, we will contact you, and you may cancel it for a full refund.

4. How your order ships

Some orders are shipped to you directly by our supplier rather than from our own premises. This keeps our prices down and is common for online stores.

It changes nothing about your rights. Your contract is with Portly. If anything goes wrong with delivery, you deal with us and we sort it out, not the supplier.

5. Tracking your order

You will get an email when your order is dispatched, including tracking details where the courier provides them.

If your tracking has not moved for several days, email us and we will chase the courier on your behalf.

6. Receiving your order

Someone needs to be available at the delivery address to accept the parcel. Couriers generally deliver on business days during working hours.

Please check your parcel on arrival. If it looks damaged, note it with the driver if you can, and email us within 48 hours with photos. See our Returns & Refunds Policy.

Failed deliveries: If nobody is available, the courier will usually attempt redelivery or leave a collection notice. If a parcel comes back to us because the address was wrong or nobody collected it, we will contact you. A re-delivery may carry an additional charge.

Incorrect addresses: Please double-check your address at checkout. We cannot redirect a parcel once it has been collected by the courier.

7. Risk and ownership

Goods remain at our risk until they are delivered to you. Once the parcel has been delivered to the address you gave us, risk passes to you.